GURUPRASATH V

Achieved a **15% reduction** in order processing time by leading process improvement initiatives and streamlining workflows, significantly enhancing operational efficiency.

Spearheaded digital transformation projects, including automation and RPA systems, and drove customer engagement programs, improving satisfaction and operational effectiveness.

Directed the successful global rollout of ERP Order-to-Cash solutions, increasing operational efficiency and eliminating redundant processes.

Managed complex customer issue resolution, credit clearance, logistics coordination, and provided comprehensive business intelligence reporting to inform strategic decisions.

Mentored staff and ensured compliance with ISO 14001 and 5S standards, contributing to operational excellence and receiving executive leadership appreciation for critical migration and process transformation projects.

Oversaw global order management for multi-region operations across US, Canada, EMEA, and LATAM, ensuring seamless and efficient order flow.

Reduced order fulfillment time by developing efficient tracking systems and proactively resolving stakeholder escalations, enhancing delivery performance.

Presented key customer service metrics at global sales meetings and established a comprehensive knowledge base, accelerating process learning and improvement.

Collaborated effectively with IT and marketing to drive product strategy, execute user testing, and improve overall process effectiveness.

Led a team responsible for order processing, productivity reporting, and cross-departmental support, enhancing operational efficiency and coordination.

Managed comprehensive training and team development, successfully resolving complex non-catalogue pricing issues to maintain service quality.

Organized independent product quality testing and facilitated the transfer of advanced material management skills from international training to the India team, fostering local expertise.

Processed purchase, return, and free-of-cost orders, ensuring strict compliance with established procedures and policy standards.

Resolved escalated customer issues and actively managed customer databases for continuous improvement and enhanced satisfaction.

Provided essential technical support on product selection and regulatory compliance (NFPA20, UL/FM/ULC), ensuring customer adherence and safety.

Maintained and updated materials master data and Bill of Materials (BOM), implementing change order management within SAP MM.

Supported the successful ERP roll-out, collaborating closely with production and quality teams to ensure seamless integration and data accuracy.

Ensured the confidentiality and security of sensitive order and customer data, upholding stringent data integrity standards.